Network Assurance Engineer II

WOW! is currently hiring a Network Assurance Engineer II!For work from home positions, employees can sit in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.The Network Assurance Engineer II is responsible for ensuring the reliability and performance of IP, Optical, and Access networks by proactively monitoring network health, identifying configuration issues, and preventing potential outages. This role involves analyzing network configurations to avoid connectivity loss or performance degradation and supporting outage management for incident and problem resolution. The position requires strong troubleshooting skills, expertise in technical escalation, and a focus on operational excellence to maintain seamless service delivery.Let us tell you about the perks!

Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

Salary Range: $75,000-$85,000/year depending on experience

Annual merit increases and annual bonus plan available – recruiter will share more!

We are currently offering a $5,000 restricted stock grant!

Medical, dental, and vision insurance, and 401k with a company match

Paid time off, paid holidays, and tuition reimbursement.

Significant discounts on broadband packages for employees residing in our service areas.

What You'll be doing:Essential duties and responsibilities include but are not limited to those listed below:

Conduct daily health checks of IP, Optical, and Access networks, investigate alarms, detect failures, and implement resolutions.

Diagnose and resolve hardware and software issues, perform root cause analysis, and analyze error logs to implement solutions.

Serve as 24x7 escalation support to Network Assurance and NOC teams to achieve MTTR (Mean Time to Repair) goals.

Develop backup plans and organize system maintenance to prevent interruptions.

Provide operational support for the provisioning and management of core infrastructure, including Core Routers, CMTS, Aggregation Routers, Switches, and Transport platforms like DWDM and TDM.

Maintenace network integrity by preforming maintenance of IP, Optical, and Access networks, including hardware and software configuration validation.

Create and maintain service performance and health reports.

Plan and track projects, providing updates and presentations as needed.

Guide technical staff, mentor junior engineers, lead work groups, and deliver training as required.

What YOU need is:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:

BS required or equivalent work experience

Experience/Skills Needed:

3-5 years of work experience required (telecommunications industry preferred)

Certifications preferred such as; JUNIPER, CISCO, ARISTA, etc.

Proficient in IP networking fundamentals, including TCP, UDP, RTP, DNS, TFTP, DHCP, IPv4, IPv6, and SCTP.

Strong knowledge of BGP, OSPF, and MPLS protocols, with experience in IP Multicast.

Ability to act as a Subject Matter Expert (SME) in a specific area or system, with solid knowledge across various areas of specialization.

Experience with Optical Platforms and networking equipment from vendors such as Juniper, Nokia, Arista, IP Infusion, and Calix PON.

Ability to interpret engineering drawings and understand process flows.

Proficient with industry-standard test equipment and network tracing tools such as Wireshark.

Comprehensive understanding of the OSI model, especially as it pertains to unified communications services.

Computer Skills:

Microsoft Applications i.e. Excel, Word, PowerPoint

Service NOW Ticket Systems

Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

regularly required to talk and hear

required to use hands to type, handle objects and paperwork

required to use close vision and be able to focus

Ability to work on-call and/or overnight shifts

Wondering if you should apply?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-RemoteAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran