Professional Services Consultant - Packaging
DescriptioneProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. We are headquartered in Pittsburgh, Pennsylvania with offices worldwide. With over thirty years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when its customers thrive.eProductivity Software is looking for a Professional Services Consultant to join our North American team and provide professional services to new and existing eProductivity Software customers, within our Packaging Services Team. Services can include implementation, analysis, documentation, development, as well as diagnosing and resolving software, operating system, network, database, and other issues. Services are provided both our customer site, also through via phone, email, and the Internet. This position will sit remotely anywhere in the United States near a major airport.What you will do:
Develop and deliver Consulting Services around the use of eProductivity Software ERP/MIS and support applications for the packaging industry.
Develop and deliver Consulting for accounting applications.
Develop and maintain standardized training documentation and supporting materials.
Ensure any client issues are identified quickly, forwarded to the proper resources and resolved in a timely manner to ensure key project milestones are met.
Work with eProductivity Software clients to analyze and interpret business requirements, provide customized solutions within the core product while offering industry best practices.
Organize and schedule client customization deliverables as required by eProductivity Software client Professional Services projects.
Provide ERP and industry-specific knowledge transfer utilizing eProductivity Software consulting methodology and documentation.
Assist Teammates with issues to ensure project objectives are being met.
Be an Ambassador of eProductivity Software!
This role might be a good fit if you:
Possess a Bachelor’s Degree in either Computer Science, Packaging, Printing, or equivalent experience.
Have 4 or more years of experience providing professional services and/or custom development of web-based software solutions; within the packaging or printing industry preferred.
Possess printing or packaging industry experience/knowledge
Possess accounting knowledge is a plus
Possess excellent organization, communication, written, and problem-solving skills
Possess excellent presentation skills
Are experienced with Enterprise Resource Planning / Management Information Systems
Are experienced with computer operating systems
Are experienced with relational databases
Can manage multiple priorities and multi-task
Have a working knowledge of Client/Server architecture
Ability to travel up to 60%
At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.ePS – Empowering Packaging and PrintEqual Opportunity & Disability Accessibility StatementeProductivity Software is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/posterscreenreaderoptimized.pdf (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf)eProductivity Software is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at via email talent.acquisition@epssw.com . eProductivity Software will make determinations on such requests for accommodation or assistance on a case-by-case basis.Pay Transparency Nondiscrimination ProvisioneProductivity Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.3Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)