Experienced Call Center Agent

Aria Staffing is having open interviews!

6620 Southpoint Dr S

Unit 502 Jacksonville,Fl 32216

Monday-Friday

(9 am-4 pm)

Call or text Aria Staffing@904-865-8994

Job Summary:

We are seeking an experienced Call Center Representative with a mature yet joyful personality to join our dynamic team. The ideal candidate will have a background in an office setting and be passionate about providing exceptional service. You will play a key role in enhancing our customer experience by effectively addressing inquiries and resolving issues with a positive attitude.

Key Responsibilities:

-Manage customer inquiries via phone, email, and chat, ensuring prompt and professional responses.

-Provide detailed information about our products and services, assisting customers in making informed decisions.

-Resolve customer complaints and issues efficiently while maintaining a positive demeanor.

-Maintain accurate records of customer interactions, transactions, and feedback in our database.

-Collaborate with team members to improve service processes and enhance the customer experience.

-Stay updated on company policies, product offerings, and industry trends to provide informed assistance.

-Assist in training new team members and sharing best practices.

Qualifications:

-High school diploma or equivalent; additional education or certification in customer service is a plus.

-Minimum 1 year of experience in a customer service role within an office setting.

-Excellent verbal and written communication skills.

-Proficiency in Microsoft Office and familiarity with customer service software.

- Ability to multitask effectively.

What We Offer:

-Competitive hourly wage

-Opportunities for professional development and career advancement.

-A supportive and collaborative work environment.

If you’re an experienced customer service professional with a positive outlook and ready to make a difference, please submit your resume To the Email Listed. We look forward to welcoming you to our team!