Customer Service Representative

Authorization Representative needed at Select Home Warranty

Exciting opportunities are now available for Authorization Representatives – Call Center. Select Home Warranty is quickly growing and we are recruiting motivated and team oriented individuals. The ideal candidate will have deep knowledge and experience in dealing with customer service or claims authorizations. The Authorization Agent manages claims and provides education on policy guidelines and ensures the value of the product is effectively communicated to our customers. As an Authorization representative, you'll be involved with the initial screening of claims and ultimate resolution of claims. You will pre-screen service requests against our warranty coverage guidelines to clarify coverage with customers prior to sending out an independent contractor. You will be responsible to ask clarifying questions and negotiate rates, part prices, and length of jobs with these providers (when applicable). Must be organized, have exceptional communication skills, and the ability to work independently, and as part of a team.

Key Responsibilities:

● Communicates with customers by making and receiving calls to and from customers and service providers around claims resolutions

● Provide excellent customer service while communicating claim status and decisions

● Adjudicates claims based on the customer’s service agreement and established business rules

● Evaluates service reports for accuracy and equitable pricing

● Negotiates job length and parts costs with service providers, when applicable

● Screens pending claims for potential coverage

● Enters/updates provider application information into the Select Home Warranty, CRM

● Assists customer care organizations with technical expertise

● Other duties as assigned by management

Required Skills and knowledge:

● Organized and detail oriented while maintaining a sense of urgency and ability to meet deadlines

● Maintain professional demeanor while providing a high level of customer service

● Highly motivated and positive attitude

● Results-driven with strong problem solving and analytical skills

Education and Experience:

● College degree or equivalent business experience

● Home Services/Home Warranty experience a plus

Benefits Include:

Paid time off, paid holidays, opportunity for growth and advancement

About Select Home Warranty:

Select Home Warranty is one of the leading providers of home warranty and home service contracts in North America, with more than 10-years in the home services industry. Our core product is service protection agreements that protect residential customers from the cost associated with breakdowns of plumbing, appliances, electrical, HVAC, and other residential systems. Select Home Warranty’s corporate location is located in Mahwah, NJ, with a current operations facility in Brooklyn, NY. Select Home Warranty’s strong commitment to customer excellence has fueled growth for the company. As a result, Select Home Warranty has chosen The Woodlands, TX to open an additional center of excellence to support the company's growth. We are looking for dynamic, career-focused professionals to take us to the next level.

Job Type: Full-time

Salary: $17.00 - $23.00 per hour

Benefits:

Dental Insurance

Flexible schedule

Paid time off

Paid training

Vision insurance

Schedule:

8-hour shift

Day shift

Monday to Friday

No nights

Work Location: One location