Associate Director - Business Process
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.Assess current state business processes and facilitate design of future state processes (typically varies from Level 3 to 5, depending on business need) across the lifecycle of voluntary benefits products (i.e., sales, implementation and enrollment, underwriting, billing, servicing, claims) using DMAIC, PDCA, etc. methods. Develop the approach and develop/manage work plans for small, mid-size, and complex/transformational projects, with support from the Sr. Director, Business Optimization, as needed. Define baseline and target metrics, design metrics collection method(s) for collecting actuals, partner with Finance to translate Quality, Cost, and Delivery improvements into dollars. Work with impacted departments/teams to plan and implement improvements.
Execute business process design and continuous improvement activities with the business to affect quality, cost, and/or delivery improvements across the business unit in new and innovative ways, taking into account both the voice of the customer as well as business needs. The size and scope of initiatives will range from small, mid-size, to large/transformational projects.
Document current state and future state processes with the objective of reducing waste in the processes
Create or partner with the business to create plans to implement and sustain the process changes identified
Identify and/or develop appropriate metrics to ensure effective baseline of costs and benefits for organization
Track benefits realization through metrics, data collection, analysis and reporting
Train and coach associates across varying levels in process improvement approaches and techniques as needed
Act as a change agent to establish a strong process-centric culture and increase the business unit’s process maturity
Work with Business Optimization Office leaders to influence and execute the division’s business process strategy
Other duties as needed/assigned
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum 4 years of experience driving innovative process design and continuous improvement activities using process methods and techniques; inclusive of group facilitation, deliverable development, and metrics development
Experience analyzing and interpreting data to aid timely business decision making, including the appropriate people and teams in the decision-making process, and communicating decisions effectively.
Knowledge and skills in the development and management of business metrics.
Awareness of change management principles and techniques to drive sustainable business results; ability to know when to engage change management practitioners
Knowledge and skills in project management with knowledge of project methodology and associated deliverables.
Interpersonal and team skills with the ability to work cross-functionally with all levels of leadership and staff on sensitive and/or emotional issues
Balance the ability to think and act independently and draw on others for thought partnership and problem-solving
Verbal and written communication skills with the ability to discuss, explain, clarify, and resolve processes, issues and statistics with all levels of staff and management.
Proficiency in Microsoft Office products and Visio
Facilitation and group leadership skills, including ability to influence others
Ability to adapt to change and respond to new and unexpected situations
Ability to provide input and work with a team to craft solutions and gain consensus
Ability to improve knowledge and skills and share with others.
Ability to work across multiple projects as needed
PREFERRED
Consulting experience
Design thinking skills
Change management skillset (e.g., Prosci, Managed Change)
Lean/Six Sigma certifications, Green Belt or above
For candidates based in IL/WI (within travel distance), this will be a hybrid role and the ideal candidate will be required to work on-site at our office in Lake Forest, IL for 3 days. Fully remote candidates are also welcome to apply.Brand: TrustmarkCome join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.