CUSTOMER SERVICE-AUTOMOTIVE

- Professionally Greet customers and assist them with their service needs

- Type accurate and detailed service orders based on customer requests and vehicle issues

- Communicate with shop manager and technicians to ensure proper understanding of customer concerns

- Provide given estimates from sales manager for automotive repairs and services

- Maintain accurate records of customer interactions and service history

- Follow up with customers to ensure satisfaction with completed work

- Provide exceptional customer service throughout the entire service process

Requirements:

- Professionalism & Customer Service is TOP PRIORITY

- Previous experience in automotive service writing or related field strongly preferred

- Knowledge of vehicle maintenance and repair procedures strongly preferred

- Familiarity with automotive terminology and industry standards strongly preferred

- Strong communication skills, both verbal and written

- Excellent customer service skills and ability to build rapport with customers

- Detail-oriented with strong organizational skills

- Ability to multitask and prioritize work in a fast-paced environment

- Proficient computer skills for data entry and record keeping (45 WPM)

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization

https://www.usaautoservicenv.com/locations/

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