Utility Billing Services Collector

Make a bold career move this year: the City of Boise welcomes passionate and talented people who want to share our vision of creating a city for everyone, demonstrate drive toward fulfilling our mission in the community, and embody the values that are so important to our organization. The Public Works department is hiring for a Utility Billing Services Collector.

-Greets, responds, and contacts customers to collect past monies owed to the city.

-Prepares legal documents for use by legal and law enforcement in involuntary collection procedures.

-Monitors and reports on collection results.

-Records, file and general information management.

-Financial recordkeeping methods including maintaining, adjusting, and making credits and debits to utility accounts;

-Establishes and maintains customer accounts and processes payments.

-Provides information to customers on billing questions and the next steps for collection of bills.

-Has exceptional ability to establish rapport with customers utilizing proper telephone etiquette and customer service techniques.

-Ability to operate a computer with demonstrated proficiency using contemporary and related database, word processing, and spreadsheet software applications at an appropriate level for efficient job performance.

-Work is performed under general supervision.

City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. Imagine that.