Training Program Manager, Data Center

Training Program Manager, Data CenterDallas,Texas,United StatesSoftware and ServicesApple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. The Data Center Operations team is responsible for managing and maintaining Apple’s fleet of world class mission critical Data Centers. These Data Centers provide stable and cost effective hosting services for Apple’s internal and external “High-demand” services to include Apple’s worldwide iCloud. Apple’s Data Center Operations team thrives with individuals that take pride in ownership of the services provided in our critical environments. We excel at actively leading and maintaining systems that expand our customer support capabilities. We are seeking an experience Training Program Manager who has excellent research skills with the ability to multitask and adapt in a fast-paced environment. Top candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.DescriptionIn this role as a Training Program Manager, you will understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient training program. Responsibilities Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. Develop individualized and group training programs that address specific business needs. Develop training curriculum to include manuals and on line courses that target tangible results. Implement effective and purposeful training methods. Effectively handle the training budget. Evaluate organizational performance to ensure that training is meeting business needs and improving performance. Drive brand values and philosophy through all training and development activities. Effectively connect with te.am members, trainers and management. Manage the technologies and technical personnel required to develop, lead and deliver training.Minimum Qualifications

Prior experience in training and program development management to include curriculum development, and on-line or in person training activities

Hands on experience using Learning Management Systems, such as Canvas, Moodle, Blackboard or similar

Proficiency with Mac OS applications such as Pages, Numbers, and Keynote

Ability to travel which may include international as well as domestic locations.

Ability to support occasional off hours/weekends

Key QualificationsPreferred Qualifications

Bachelor Degree or equivalent work experience

5+ years of experience in training and program development management

Training experience for a critical environment

Familiar with traditional and modern training processes

Critical thinker with innovative problem solving skills

Excellent written, verbal and interpersonal communication skills

Meticulous attention to detail

Superb track record in developing and implementing successful training programs

Good organizational and time management skills

Education & ExperienceAdditional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf)

Apple FooterApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .