Quality Manager

Work Location: Newington, CT (Not remote Role / Not Hybrid Role) Work Schedule: Monday - Friday 8:30 am - 5:00 pm. SUMMARY Plans and directs activities regarding development, application and maintenance of quality systems and standards for manufacturing processes, materials, and products for the Data-Mail companies, as assigned ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and initiate standards and methods for inspection, testing and evaluation.

Devise sampling procedures and instructions for recording, evaluating, and reporting quality and reliability data.

Establish a program to evaluate precision and accuracy of production equipment, testing measurement, and analytical equipment.

Design, develop and implement overall quality training program to ensure subordinate and unit quality control specialist are fully trained and updated in specific client quality requirements as well as all SPC, TQM, ASQ, ISO, etc., processes and procedures.

Establish and maintain cost-of-quality metrics, such as, preventative, appraisal and non-conformance.

Develop and implement methods and procedures for disposition of discrepant material and devise methods to assess cost and responsibility.

Remain current regarding MICR American National Standards Institute (ANSI) specifications and be recognized as the company expert in this area.

Understand and remain current in Postal Regulatory standards per the USPS

Administer the retype process as performed by Compu-Data personnel.

Manage the compilation and development of training material and conduct training sessions on quality control activities.

Remain current regarding postal regulations and mail piece design and be recognized as company expert in this area. Perform as expert on issues in servicing client needs, production-related matters and problem solving.

Manage and administer the Quality Alert Notice (QAN) process for all Data-Mail companies. Make recommendations to resolve, as appropriate, quality deviations. Investigate to determine appropriate course of action and root causes and recommend or put in place corrective actions to prevent reocurrence.

Oversee customer complaint system and assist senior management to provide responses to client issues. Help restore confidence in the company’s processes while ensuring minimal impact on operations and cost.

Lead client tours and training, as required. Remain current regarding the company, including security procedures.

Maintain master procedure book, specification book, etc. Prepare and maintain control documentation of the procedures/processes, as well as administration of change control.

Stay actively involved in industry organizations.

Comply with company rules and regulations.

Maintain confidentiality of company-sensitive data

Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department. Lead quality improvement teams as part of the continuous improvement effort.

Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives

Perform other related duties as required to achieve the goals and objectives of the department and company

EDUCATION/EXPERIENCE

Four-year college degree with 5+ years in a supervisory role in the management of a formal quality system or equivalent experience

Experience with TQM, SPC and ANSI-ASQ Sampling

Knowledge of ISO 9000 and MPTQM

ASQ Certification a plus

COMPETENCIES

Excellent interpersonal skills and the ability to build good working relationships and influence others

Excellent written and communication skills.

Statistical Process Control

Total Quality Management

Six Sigma

Excellent analytical and assessment skills.

Proficiency in Microsoft office software, particularly Word and Excel.