Dental Receptionist

Position summary

The Dental Receptionist plays a very important role at Guru Dental Group. This position requires

customer service, clerical and administrative skills, and the ability to multi task.

Specific Responsibilities:

Patient check in

Welcome all patients to the practice with a friendly greeting and a smile

Verify correct spelling of the patient’s name, address, phone number and email address.

Verify all the new patient paper work is complete and signed.

Obtain/update Insurance information

For existing patients, ask for any changes to their demographic and insurance

information and update the patient file

Ensure patient is notified regarding HIPPA.

Remind patients of their co-pays at time of check-in and/or collect.

Let the Dental assistants know when the patient is ready to be taken back for treatment

after verifying all the information

Dress code is business attire or neat and clean scrubs

Additional duties may be assigned

Administrative skills

Answer telephones with a greeting, retrieve messages and manage answering machine

Schedule new or existing patients when they call or request an online appointment

Schedule next appointments as per the treatment plan recommended by the doctor

Verify insurance eligibility, benefit breakdown one day prior to their appointments

Monitor dashboard reports for patients who are late, or missed or broken

appointments

Check out the patients and collect and post appropriate co-pay/deductible for the

procedures

Help billing representative in sending insurance claims and updating patient ledger

Shredding protected health information

Send Insurance prior authorizations when necessary

Verify Insurance benefits at least once every six months for existing patients

Confirm appointments as per office policy

Maintain and order office supplies

Maintain a clean and professional workplace including patient entrance, waiting areas

and bathrooms

Additional duties may be assigned

Values and Ethics

Treat every team member and patients with respect and dignity

Be accountable for yourself and team members because we are representing ourselves

and also our dental practice as a whole

Welcome and treat all patients and staff without judgment or prejudice

Be enthusiastic and ready to help everyone and don’t engage in unproductive gossip

and pass time

Sincerely appreciate the patients decision to choose Guru Dental Group

Maintain a professional appearance at all times