Senior Product Manager, Ford Pro App

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Ford Pro Intelligence provides telematics and fleet management services to our commercial and fleet customers. Ford Pro products and services serve as a foundational building block to Ford’s continued leadership and innovation in fleet/commercial vehicle market segments. Fleets are our future, representing a significant portion of vehicle sales and continual expected growth.In this positionFord is #1 in commercial vehicles in North America and the #1 brand in Europe, but our services business is nascent – huge opportunity to build a new business/market leader.Ford’s Telematics product is launched/has been in market for several years and is experiencing rapid growth, though there is still meaningful time/room to influence the overall strategy, features, and look/feel of the product and lead the team through a period of breakout growth.Ford has embedded high-quality modems into all commercial vehicles since 2020 – creating a base of connected vehicles in the market and allowing Ford to meaningfully differentiate from current, aftermarket-hardware-based Telematics competitors.What you'll do

Drive the end-to-end vision, strategy, and roadmap for Ford Pro App experience, globally

What do our commercial customers need? How does this vary by persona? By customer segment? By region?

How should these needs be met through in-vehicle, mobile web, and native app features for Telematics?

How well are these customers served today by currently available offerings?

How can Ford differentiate and best serve our commercial customers?

Invent new features to differentiate and extend Ford Pro’s lead in mobile, including Driver Behavior, Pro Retail and Commercial App experiences and pricing, and creating demo tools for our field sales to deliver and sell more products

Set and drive the product roadmap to bring your vision to life, working with the engineering and design teams

Partner with Telematics back-end product/engineering and Vehicle Program teams to understand what is possible from a data, controls, insights, etc. standpoint and to align on joint roadmaps to create novel, high-value features

Work with sales and marketing to ensure your products are commercially successful

Conduct primary research (interviews, surveys, attend trade shows, etc.)

Consolidate internal knowledge on the customer/prior products

Shadow the sales team to pull back knowledge from sales into the product/roadmap

Instrument the product to learn directly from use

Report state out to and manage concerns of executive Ford stakeholders

You’ll have…

Bachelor's degree in Engineering or equivalent field of study is required

7+ years as a product manager, having shipped successful and highly engaging mobile apps in the past, ideally in the B2B SaaS space and/or data/insights-heavy products

Experience designing and developing mobile solutions for fleet or enterprise compliance and regulatory

Passion for serving customers with a strong background in leading discovery phases to understand the "Why?" behind user needs

History of establishing and maintaining customer feedback mechanisms, including conducting user interviews, participating in prototype testing sessions and communicating findings to cross-functional teams

Proven ability to translate complex insights into actionable and prioritized roadmap features, with quantifiable examples of how research has directly influenced product success

A keen eye for exceptional UX/UI. Skilled at guiding design teams to create intuitive, visually compelling interfaces. Experience using research and analytics to deliver efficient user flows and intuitive interaction patterns that delight customers

Track record of solving tough problems and delivering working solutions throughout career

Demonstrated effectiveness in large, complex, highly matrixed organizations

Even better, you may have

Master's degree in Engineering (ME, EE or equivalent)

Experience working with / in businesses that utilize fleets of vehicles

Experience working with data and products which leverage data

Academic and/or work background in in-vehicle application development

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:https://fordcareers.co/LL6HTHDThis position is a leadership level 6.Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-Remote#LI-KR3Requisition ID : 38513