Technology Training Coordinator

Technology Training CoordinatorApplication Deadline: 28 November 2024Department: Branch Services & ProgramsEmployment Type: Full TimeLocation: Stavros Niarchos Foundation LibraryReporting To: TJ WoodsCompensation: $55,000 - $60,000 / yearDescriptionOverviewThe New York Public Library is looking for a talented Program Coordinator to join our expanding technology training team and help New Yorkers improve their digital literacy. Reporting to the Associate Director, the Manager will work cross-functionally to support the design and implementation of new educational offerings, provide complex data analysis, assist with funding reports (grant, donor, project), and manage various projects. This position is for someone interested in community development through education.The NYPL offers technology classes, both online and in-person at more than 80 libraries across the Bronx, Manhattan, and Staten Island. Topics include MS Office, Internet basics, coding languages, graphic design, 3D printing, audio production, video production, podcasting, and more.We are looking for someone we can count on to:Own :

Project management, including developing processes for prioritization and enhancements to meet needs and strategic goals

Teach :

Best practices related to program evaluation and data analysis

Learn:

New and emerging technologies to be incorporated into the department initiatives and the classroom/computer lab setting

Improve :

Workflows for peak efficiency

Some expectations for this role are that within:1 month , this person will:

Onboard, visit branches, interact with stakeholders including Library Managers, create goals with their manager

3 months , this person will:

Manage grant-based projects and liaise with internal and external stakeholders/partners

6 months and beyond , this person will:

Identify and provide solutions for gaps in service, and support NYPL initiatives

ResponsibilitiesAs a Program Coordinator, you will

Provide support for the department by maintaining and analyzing data on program metrics including survey data, assessing impact, and compiling reports

Conduct and facilitate departmental risk assessments

Assist the Associate Director with the implementation of innovative tools for efficient project management

Manage correspondence with patrons

Initiate outreach with potential partners and/or organizations to create new opportunities while maintaining existing relationships

Support departmental events, outreach, and promotional activities

Growth mindset when receiving and incorporating feedback from leaders and peers

Required Education, Experience & SkillsRequired Education & Certifications

Bachelor’s degree

Required Experience

A minimum of 2 years of relevant work experience; or an equivalent combination of education and experience

Prior experience teaching/instructing/training adults in technology

Experience with project and/or program management

Strong aptitude for learning new and emerging technologies quickly

Required Skills

Ability to shift gears in a fast-paced environment

Ability to work well both independently and collaboratively across many different Library departments

Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds; commitment to diversity and inclusion

Familiarity with communities being served, with knowledge and understanding of local needs and resources

Demonstrated knowledge of technology and technology trends

Outstanding interpersonal and written skills, including listening and communicating authentically and effectively with stakeholders at all levels, including branch staff and external partners

Ability to coordinate work with many different external constituencies

Managerial/Supervisory Responsibilities

N/A

MoreCore ValuesAll team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues

Be Resourceful in solving problems

Be Curious in all aspects of your work

Be Welcoming and Inclusive

Work Environment

Branch, computer lab

Physical Duties

Light lifting required

May require travel within NYC

Pre-Placement Physical Required?NoUnion/Non UnionNon-UnionFLSA StatusNon-ExemptSchedule

35 hours per week; 10:00 am to 6:00 pm; occasional evenings and weekend shifts required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.The New York Public Library Salary StatementAt the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.Union Salaries are determined by collective bargaining agreement(s).