Program Outreach Specialist 2 (NY HELPS)

NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Program Outreach Specialist 2 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $84156 to $106454 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Child Support Services 40 North Pearl Street City Albany State NY Zip Code 12243 Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, candidates may be hired via a non-competitive appointment if they meet the below NY HELPS minimum qualifications.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE QUALIFICATIONS:Seven years of professional experience in a position where the primary (50% or more of the time) responsibility was the extensive promotion and representation of programs and services for public and/or private organizations for the purpose of increasing participation in, or utilization of, these programs and services. One year of the professional experience must have been at a supervisory level.Substitutions: A bachelor’s degree may be substituted for up to four years of the above experience; an associate’s degree may be substituted for up to two years of the above experience.Qualifying professional experience includes, but is not limited to professional experience in corporate, not for profit, private organizations and governmental agency public relations; advertising; marketing, or promotion of public programs and services. Duties must have included creating, scheduling, organizing, and promoting outreach activities, including conferences, workshops, training sessions and other public events, to promote agency programs to target populations.OR55 B/C: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above. Information about the 55b/c program can be found here: https://www.cs.ny.gov/rp55/COMPETITIVE QUALIFICATIONS:Eligible for a lateral transfer or eligible for transfer under Section 52.6 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.ORReachable on the appropriate eligible list in Albany. Duties Description The Program Outreach Specialist 2 is responsible for developing, evaluating, and implementing outreach and public relations efforts related to the Child Support Program. Tasks will involve oversite of the content on the Program's intranet and intranet sites; development of Program informational materials; design, development and offering of outreach events targeting employers, hospitals, community and faith-based organizations, and other key Program stakeholders. This position, under direction of the executive team, will coordinate and support the development and implementation of focus groups and regional meetings as well as the gathering for feedback and lived experiences to ensure the Program is responsive to customer needs and develops materials and systems that are human center design focused. In addition, this position will support projects related to noncustodial parent employment, responsible parenting, and other future targeted initiatives. This position will coordinate the Program’s activities, including conferences, workshops, meetings, and other Program events. Serve as the Program's document coordinator to ensure all Program forms and publications are up-to-date, ADA compliant, and available. Supervise subordinates, including setting priorities, assigning work, and evaluating performance.Desired Competencies: Strong attention to detail. Strong commitment to quality customer service. Strong communication skills (both verbal and written), including facilitation and team leadership skills. Proven collaborative skills in implementing a team approach to accomplishing work. Ability to organize and prioritize multiple tasks and meet deadlines. Additional Comments A full-time permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States. Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications.Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.Interested applicants should send an email with their resume attached to jobpostings@otda.ny.gov and put "Posting #24280SNY" in the subject line. DO NOT USE THE VACANCY ID NUMBER.NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. We actively solicit and encourage applications from Black, Indigenous, and People of Color (“BIPOC”); LGBTQIA+ individuals; women; people with disabilities; and military veterans. Some positions may require additional credentials or a background check to verify your identity.Name Recruitment Unit Telephone Fax (518) 474-9374 Email Address jobpostings@otda.ny.gov Address Street 40 North Pearl Street, 12B City Albany State NY Zip Code 12243 Notes on Applying Interested applicants should send an email with their resume attached to jobpostings@otda.ny.gov and put "Posting #24280SNY" in the subject line. DO NOT USE THE VACANCY ID NUMBER.You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact OTDA's designee for reasonable accommodations at (518) 473-8555.