Program Manager

Develop policies, rules and procedures governing use of Solomon North Support Coordination Services of St. Tammany resources

Provide statewide policy direction and conduct staff training to ensure consistent use of tools and application

Develop training materials to ensure that content supports support coordinators work processes and features in software applications used by support coordinator staff

Provide staff with consultation and technical support regarding use of support coordination resource

Track trends and analyze data to evaluate use and effectiveness of support coordination system in an effort to make cost effective improvements that maximize efficiencies in meeting policy standards

Consider all legislative mandates and compliance requirements with the Centers for Medicare and Medicaid (CMS) to make certain the Administration is meeting the intended requirements and is able to report data accurately to ensure compliance

Solicit input from staff for change requests to the support coordination system procedures/tools and strategize solutions to make information systems as user friendly as possible

Respond to emergencies, projects, extraordinary incidents or work tasks that require employee response

Participate on statewide workgroups as assigned, involving planning, policy development, system development, etc.