Customer Service/Dispatcher

Job description

Are you a skilled communicator with a passion for helping others? We are seeking a Customer Service Dispatcher to join our team and provide exceptional service to our customers. In this role, you will be responsible for coordinating and scheduling service calls, managing customer inquiries, and ensuring timely resolution of issues.

Responsibilities:

- Answer inbound calls and emails from customers

- Schedule service appointments and dispatch technicians

- Provide information and updates to customers regarding service calls

- Maintain accurate records of customer interactions and transactions

- Collaborate with team members to ensure efficient operations

Requirements:

- Strong communication skills and customer service experience

- Ability to multitask and prioritize in a fast-paced environment

- Excellent problem-solving skills and attention to detail

- Proficiency in using computer systems and software

- Previous experience in a dispatch or customer service role is a plus

- Quick Books Knowledge and Experience is also a plus

If you are a proactive and customer-focused individual looking to make a difference, we want to hear from you. Join our team and help us deliver top-notch service to our valued customers. Apply now!

Job Type: Full-time

Pay: $19.50 - $20.50 per hour

Expected hours: 50 per week

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

10 hour shift

Day shift

Monday to Friday

On call

Experience

Dispatching: 1 year (Preferred)

Ability to Commute

Summit, NJ 07901 (Required)

Ability to Relocate

Summit, NJ 07901: Relocate before starting work (Required)

Work Location: In person