Customer Engagement Specialist
Description The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization. Must have Accounting/Finance background, collections also helpful. Full time, permanent opportunity starting at 18.50, one dollar more if you are fluent bilingual Spanish speaking. Apply today!Requirements Minimum of 2 years of experience in a similar role within the financial services industry Proficiency in ADP - Financial Services software Proficient in using Avaya CMS Strong computer program skills Familiarity with CRM systems Experienced in using Epic Software Knowledge of About Time software would be advantageous Ability to handle and answer inbound calls effectively Proven experience in assisting customers and resolving their concerns Understanding of benefit functions within the financial services sector Familiarity with billing functions Fluency in Spanish language, both in speaking and writing Proficient in Spanish translation. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .