Customer Service Representative On-Site

Qualifications:

● Proven customer support experience in call center

● Familiarity with CRM systems and practices

● Strong communication skills, including active listening and clear articulation

● Ability to solve problems, alleviate conflicts, and escalate tactfully

● Ability to multitask, manage time, and prioritize

● Ability to work individually and as a team member

● High school diploma or equivalent

General Duties:

● Manage a large amount of inbound calls, emails, and chats with knowledge and

efficiency

● Identify and address customer needs with a goal of total satisfaction

● Build expert, dynamic knowledge of the company’s products and services

● Conduct research with available resources to satisfy customer inquiries

● Provide expert answers to questions about products, pricing, and availability while

presenting the value of our product portfolio to customers

● Follow company guidelines and procedures for communications with minimal supervision

● Engage with customers in an inviting, friendly, and professional manner

● Keep records of customer interactions, process customer accounts and file documents

● Recommend improvements to company processes for efficiency