Bilingual Spanish Customer Service Representative

TITLE: Bilingual Spanish Customer Service Representative

LOCATION: Onsite in Long Island City, NY

INDUSTRY: Travel solutions.

RATE: 21.00 per hour

Schedule: 730pm-530am

Position requires working on weekends and holidays. Candidates selected for the position will have to attend a 4-week onsite training in their Melville NY office.

Description

Serve as on-site liaison with the airline partner, providing support, guidance, and training.

Process client requests received through system.

Assess customer needs and respond in a timely and professional manner.

Follow-up on all client requests and transactions to ensure client satisfaction.

Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or company adversely.

Negotiate with vendors to achieve the best outcome for the client and company.

Resolve client disagreements in a calm and professional manner.

Research and present solutions to satisfy client needs based on facts.

Effectively use phone, email, fax, and Reservation Systems to track and provide solutions.

Adapt to needs arising from the changing dynamics of schedules and unforeseen situations.

Learn and maintain knowledge of work methods and systems to provide high level customer service.

Achieve and maintain passing score on initial and ongoing training.

Qualifications:

Strong written and verbal communication skills.

Bilingual Spanish.

Prior experience working for a call center, airline or hotel.

Strong technical ability.

Analytical with strong listening skills.

If you posses the skills and are interested please reply with your resume for review.