Collections Agent

Collections Agent, MUST HAVE PREVIOUS EXPERIENCE, Starting pay $23 per hour plus bonus

Key Responsibilities:

Collections Management: Proactively manage and resolve accounts receivable by contacting clients regarding overdue payments via phone, email, and other communication channels.

Communication: Clearly and professionally explain payment terms, account details, and payment options to clients, ensuring a positive customer experience.

Telemarketing: Conduct follow-ups with clients, contractors, or other stakeholders to secure payment commitments and build relationships.

Record Keeping: Accurately document payment discussions and transactions in the company’s database using accounting or CRM software.

Problem Solving: Identify and address billing disputes or discrepancies, escalating unresolved issues to the appropriate departments.

Multitasking: Balance multiple accounts and responsibilities, ensuring timely follow-up and resolution of payment-related matters.

Pressure Handling: Maintain composure and efficiency in high-pressure situations, such as handling escalated customer concerns or meeting tight deadlines.

Requirements:

Proven experience as a Collections Agent or in a similar role, preferably in the construction or roofing industry.

Excellent verbal and written communication skills with a professional and persuasive demeanor.

Strong computer skills, including proficiency in Microsoft Office Suite and familiarity with accounting or CRM software.

Telemarketing experience, including cold calling and follow-ups.

Exceptional multitasking and organizational abilities.

Ability to handle stress and remain composed under pressure.

Knowledge of billing and collection procedures; familiarity with legal collection processes is a plus.