Sr Deal Desk Manager

Must be located in PST time zoneThe Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other supporting materials for our Services Sales teams. You will partner closely with functions including Services Sales, Advisory, Delivery, Legal, Finance, Sales Operations and other groups. You will also be responsible for helping to maintain our content library, build the team, train our stakeholders, and both define and refine processes, procedures, standards and tools based on company and industry-standard best practices.What you get to do in this role:Qualify requests, help define plan to estimate, to scope and to develop proposalsAnalyze customer needs and requirements and research ServiceNow and other various sources of information to compose custom and boilerplate business and technical content that effectively communicate the scope and value of our servicesReview customer-defined scope & requirements, as well as business, technical, legal, and financial requirements and develop the plan, outline, and timetable to deliver a compelling, compliant responseCoordinate the information required to produce the SOWs, proposals and other materials, manage multiple projects at once to meet deadlinesManage the process of deliverable creation to support Implementation and Advisory engagements for our largest and most complex customersWork closely with various resources including but not limited to Services Sales, Advisory, Delivery, Legal, Finance Sales, Operations and other groupsCreate, collect, proo, organize, format and review drafts and final editions of documents for readability and alignment with customer requirements and compliance with ServiceNow business and legal policies and practicesReview documents and revisions with Service Sales teamPrepare and participate in Deal Validation meetings for large SOWs, review SOW contents with participants and explain content. Manage updates as applicableFollow-up on opportunity progress and closing plansCollaborate with other team members as well as cross-functional subject matter experts to periodically review and update or retire PS processes, procedures, standards and toolsAugment and manage knowledgebase to provide response content that includes only te most accurate and current company, software and services informationMaintain / expand current knowledge of the platform via internal webinars, case study, training and all other resources availableProvide mentoring to junior PS team members on company proposal processes and company/industry best practicesCommunicate with and train Services Sales, Architects, Advisors, Practice Directors and other cross-functional organizations on proposal best practices, policies, and processes/proceduresMaintain accurate records of proposal submitted as well as drafts, approval, and other supporting documents