Manager Epic Imaging Applications - Information Systems Application Services

Penn State Health - Penn State Health CorporationLocation: US:PA: HersheyWork Type: Full TimeFTE: 1.00Shift: DayShift Differential:Hours: 8:00a - 5:00pHybrid Role- In office requirementSUMMARY OF POSITION:Directly manage the implementation, stabilization, and support of Epic and/or other healthcare applications and teams. Ensure system functionality is designed and delivered to support clinical, business, and information needs. Engage key clinical, financial services and operational stakeholders to align Information Technology resources to support the organization's goals and objectives. Partner with stakeholders to develop, implement, and maintain software solutions to support optimal care delivery and healthcare operations. Provide information technology operational leadership and support for business and clinical functions. Work closely with application managers, IS teams, and operational teams to identify changes required in the current workflow, system design, build, and long-term support. Manage the selection, development, and coaching of team members.ESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Supervision: Directly lead a team of analysts during implementations and ongoing support under the direct supervision of systems application director.

System Maintenance: Oversee system maintenance tasks, including software updates, patch installations, firewall requests, vulnerabilities, cyber exceptions, server certificates, and system backups, to ensure efficient and secure system operations. Ensure that IS-defined change control processes are followed. Collaborate with the Environment and Release Manager/Integration Architect to develop a strategy for implementing regular upgrades and maintenance of Epic systems and/or other integrated and interfaced applications.

Cyber Risk Assessments: Oversee the completion of cyber risk assessments, documents, and network diagrams (initial and renewals) for supported applications.

Vendor Relationship: Lead vendor relationships to resolve vendor product issues, evaluate new functionality, and contract review. Participate in vendor user groups and online listservs, and review vendor updates to optimize the capabilities of assigned applications.

Leadership Collaboration: Consult with the other IS leadership and senior operational leadership to drive optimization and performance of healthcare technology systems.

Technical Leadership: Collaborate to provide technical leadership for the implementation and support of software applications, enhancements, and modifications for legacy systems and in scoping, implementation planning, and conversion to new systems.

Project Delivery: Oversee the implementation of new workflow and/or application systems within the enterprise and ensure the delivery of solutions that enable business value and align to strategic initiatives.

Resource Management: Prioritize and manage portfolio of work. Collaborate with the application teams to identify resources, prioritize projects, and resolve risks and issues.

Strategic Planning: Prepare and recommend short-term and long-term goals and objectives that align with the enterprise strategic vision.

On-Call Duties: Participate in on-call support for one or more applications, addressing incidents that arise outside of business hours.

Staff Supervisory

Human Relations: Responsible for candidate selection process, hiring onboarding, and offboarding of team members. Coach: Observe and coach work behaviors and performance deficiencies of assigned staff for corrective actions and document as required following HR policy.

Team Development: Ensure cooperative and respectful work relationship of assigned staff following and embracing the organizational RITE values.

Evaluation: Responsible for the evaluation of employees' job performance and conformance to regulations and recommend appropriate personnel action.

MINIMUM QUALIFICATION(S):

Bachelor’s Degree with 6 years experience or 10 years of IT and/or education experience required in lieu of degree.

Minimum of 3 years’ experience in a lead or supervisory role.

PREFERRED QUALIFICATION(S):

Experience leading a team that supports EMR related information systems supporting Radiology, Cardiology, Endoscopy, and Operative areas.

Epic certification preferred. If not certified, must complete Epic certification as assigned in related application within 6 weeks after last training class.

WHY PENN STATE HEALTH?Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.For more information: https://this.pennstatehealth.org/#thisIsPennStateHealthPenn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewardsWHY PENN STATE HEALTH CORPORATION?There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.Union: Non BargainedPosition Manager Epic Imaging Applications - Information Systems Application ServicesLocation US:PA: Hershey | Information Services | Full TimeReq ID null