Manager, IC Operations
Our Opportunity: Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day. What you'll do:
Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
Be a guide in providing a healthy and safe work environment for associates working on the outbound team
Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
Engage a team of Area Managers and Operations Leads
Drive planning and forecasting
Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
Mentor, train and develop Area Managers for career progression and learning!
Ability to develop and share standard processes across the shifts and network
Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness
What You'll Need:
A Bachelor's Degree from an accredited University or comparable experience
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
At least 4 years of shown experience of positively running large groups of hourly employees
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Passion for working in a start-up environment with high level of ambiguity and change
Strong project management and continuous improvement skills
Metrics driven demeanor
Customer service obsession, with desire to go above and beyond to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Shown ability to quickly adapt and drive the right results using data
The highest levels of integrity and ethics!
Must be flexible to work weekends
Position may require travel
Bonus:
E-Commerce experience
Certification and/or experience in Lean Six Sigma and/or Green Belt certification
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .If you have a question regarding your application, please contact HR@chewy.com .To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .