Cambria Beach Lodge- Front Desk Agent

Cambria Beach Lodge is expanding it's team! We are a premier boutique hotel located in Cambria, California on the beautiful Moonstone Beach Drive. We are looking for full-time candidates who have a passion in delivering exceptional service and quality to our guests. Please email a copy of your resume and a brief introduction of yourself if you would like to be considered for employment.

Job Description:

Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.

Basic Skills:

● Talking to others to convey information effectively.

● Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

● Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

● Understanding written sentences and paragraphs in work related documents.

● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills:

● Providing exemplary customer service to internal and external customers.

● Being aware of others' reactions and understanding why they react as they do.

● Actively looking for ways to help people.

● Teaching others how to do something.

● Bringing others together and trying to reconcile differences.

● Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Tasks:

● Greet, register, and assign rooms to guests of the hotel.

● Contact housekeeping or maintenance staff when guests report problems.

● Issue room keys and escort instructions to bellhops.

● Verify customers' credit, and establish how the customer will pay for the accommodation.

● Make and confirm reservations.

● Keep records of room availability and guests' accounts, manually or using computers.

● Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

● Review accounts and charges with guests during the checkout process

● Record guest comments or complaints, referring customers to managers as necessary.

● Compute bills, collect payments, and make change for guests.

● Transmit and receive messages, using telephones or telephone switchboards.

● Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

● Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

● Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

● Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

● Perform any additional duties as outlined by the manager on duty

Work Activities:

● Interacting With Computers

● Getting Information

● Performing for or Working Directly with the Public

● Making Decisions and Solving Problems

● Communicating with Supervisors, Peers, or Subordinates

● Resolving Conflicts and Negotiating with Others

● Identifying Objects, Actions, and Events

● Establishing and Maintaining Interpersonal Relationships

● Processing Information

● Updating and Using Relevant Knowledge

Physical Requirements:

● Standing, walking 100 % of time worked

● Reach with hands and arms

● Ability to lift 25 lbs unassisted

● Ability to stoop, kneel, twist body, bend occasionally

● Verbally communicate with others

Technology:

● Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.

● Facilities management software: InnQuest RoomMaster

● Electronic mail software: Google mail and/or Microsoft Outlook

● Office suite software: Microsoft Office

If you feel you would be a good addition to our dynamic team, we look forward to hearing from you!