Body Shop Estimator- KRAFTSMAN AUTO BODY

JOB SUMMARY

The Estimator is responsible for greeting customers, providing accurate automotive repair estimates and capturing the sale. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process effectively and maintain high levels of customer satisfaction.

DUTIES/RESPONSIBILITIES

Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.

Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.

Informs customers about the repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.

Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.

Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.

Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.

Inspects all completed repairs before delivering customer vehicles.

Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

High School diploma required, bachelor’s degree preferred.

1-3 years prior experience as a collision estimator or insurance appraiser.

Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.

Experience with collision management systems (CCC, MRC).

Fluent using Mitchell or CCC-1 estimating software.

Knowledge of Microsoft Office Software (Word, Excel, Outlook).

I-CAR training or other industry training preferred.

History of working independently without close supervision.

Strong sales and negotiation skills.

Ability to multi-task in a fast-paced work environment.

Valid driver’s license and insurable driving record.

Must be able to work the following days and hours:

Monday – Friday (7:30 a.m. – 4:30 p.m.)

BENEFITS

Competitive pay!

Profit Sharing

PAID Medical, Prescription Drug, Dental, and Vision Package

PAID Time Off

PAID Holidays

Apprenticeship program

Continued education-PAID I-CAR and ASE training and certificates

Opportunities for advancement

Kraftsman Auto Body is an Equal Opportunity Employer Are you interested in this job? Please apply by calling

808-329-7277