Distribution Customer Service Agent

Major Duties and ResponsibilitiesEnsure accurate and timely data entry into Distribution Management Systems (internal and external).Provide daily operational reports that are accurate and timely.Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.Rate domestic transportation bills.Coordinate special, last minute shipping requests with the Transportation and

Operations Departments, expediting any order as necessary.Trace orders as required and notify customers of activity concerning their order.Ensure accurate and timely client and vendor billing.Maintain damage records and backorder logs.Perform cycle counts as needed per customer operating procedures (i.e. monthly, yearly, etc).Input all receipts, putaways, moves, picks, shipments and cycle counts.Communicate effectively with customers as required.Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.Maintain excellent working relationships with customers by responding to all

inquiries and complaints concerning work orders, invoices, shipments,

inventory counts, etc. in a courteous and efficient manner.Report customer feedback to management, including any signs of customer

dissatisfaction.Contribute to maintain strong relationships with vendors (trucking companies, and others).Provide support with other miscellaneous projects.Oversee all paperwork associated with orders and maintain the corresponding files.Create and maintain current and accurate Desk Level Standard Operating Procedures (DLSOP) that details the processing requirements for each account.Answer phone calls according to Expeditors standards.