Customer Service Representative Instructor
Job Description
Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.
Respond to inbound calls, emails, and voice mails following Standard Operating Procedures
Answers routine questions from the general public on FHA mortgage programs and HUD properties.
Utilizes prepared scripts with little or no deviation.
Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs.
You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.
Field phone calls on multifamility rental requests including tenant complaints
Preferred Skills & Qualifications
High School Diploma or GED
2 years of Customer Service Experience in Call Center Setting OR
2 years of property management experience OR
2+ years of mortgage experience
HoursMonday - Friday 8am - 6pm Pay and BenefitsThe pay range for this position is $21.61 - $23.32 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Indianapolis,IN.Application DeadlineThis position will be accepting applications until Dec 13, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.