Bilingual Customer Service Representative
Why Apply?
Work for a top insurance agency in Arizona
Competitive pay & benefits
Weekly pay structure
Easy application & interview process
Job Title : Spanish Bilingual Customer Service Representative Placement Type : Contract (26 weeks) with ability to go internal or extend Pay Rate : $20 - 21/hr Location : Hybrid (3 days onsite 2 days remote) – Phoenix AZ, 85027 Start Date: TBD Training: 6 weeks fully onsite Shift: 8:30am - 5:00pm Monday - Friday Key Responsibilities :
Often the first point of contact for customers the Loyalty Services Representative is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Representative is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of products and systems.
Supporting policyholders with insurance product information.
Work with customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage reviewing products benefits and/or solving service and Claims issues.
Assist clients by matching our products with the needs to the client.
Assist in the collection of current and past due premiums.
Provide detailed information about policies statuses.
Assist with basic technical troubleshooting for website/app related issues.
Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.
Top Qualifications :
Must be fully English/Spanish bilingual (verbal & written)
Previous experience working as a customer service representative.
Friendly and professional demeanor.
Excellent communications and interpersonal skills.
High School Diploma is required.
Pay and BenefitsThe pay range for this position is $20.00 - $21.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Phoenix,AZ.Application DeadlineThis position will be accepting applications until Dec 10, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.