Resident Advocate, Sand Point Family

Solid Ground believes poverty is solvable. Our communities are stronger when we support stability and break down the barriers to overcoming poverty. Solid Ground does both. We combine direct services with advocacy to meet basic needs, nurture success, and spread change. Through our programs, people gain stability and build skills that equip them to move forward in their lives. Through advocacy, we work toward ending racism and other oppressions embedded in our institutions, policies, and culture that hold people back from succeeding. We bring the voices of people experiencing poverty into the political process, furthering social justice and supporting our entire community to reach its potential. As our workforce evolves to reflect the diversity of the communities we serve, our agency and workplace will be enriched and strengthened and as such we will:

Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.

Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.

Interested candidates are required to complete an online application with cover letter and resume at Solid Ground website. www.solid-ground.org/get-involved/careers/

Job Summary

Sand Point Family is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well-being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self-sufficient and contributing members of their community. Residential Advocates are responsible for sharing 24/7 coverage.

Available shifts include

2 Grave shifts: Mon – Thu, 12:00am to 8:30am

1 Swing shift: Mon - Thu, 4:00pm to 12:30am

1 Weekend Grave shift: Fri - Sun, 12:00am to 8:30am

1 Weekend Swing shift: Fri - Sun, 4:00pm to 12:30am

Essential Responsibilities, Duties & Tasks

Education & Support: The Resident Advocate (RA) assists the Case Manager and Therapeutic Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well-being. Aids in enforcing program rules, mediates resident conflict, and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem solving and provides crisis intervention services to residents as needed. Informs Supervisor when issues arise involving resident and/or resident children on off hours. Read the shift change log at the beginning of each shift and document any relevant details that occur during each shift.

Orientation: Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support team to ensure that the resident needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability.

Advocacy: Advocates, promotes and practices cultural sensitivity and competency in all day-to-day interaction. Advocates for residents who voice complaints, concerns and grievances, when appropriate; and coordinates and facilitates mediation when needed.

Safety: Monitor the camera system and open the door for volunteers, residents and other authorized guests.

Organization: Assist with clerical projects and data entry into client database. Complete daily service log and all necessary documentation during shift; assist with client satisfaction or exit surveys. Monitor proper functioning of equipment and report any needed repairs to the appropriate staff. Post resident communication to residents doors.

Teamwork: Work with the support team to assist with work to foster an atmosphere of support and safety for residents, staff and volunteers. Participate in staff and team meetings. Participate in regular supervision meetings. Practice a positive and cooperative work approach and foster teamwork among co-workers; participate in the Solid Ground Anti-Racism Initiative. Attend workshops, classes, and conferences to enhance professional skill and knowledge. Assist with special events when appropriate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.