Referral Coordinator

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer:

Medical Insurance

Dental Insurance (no cost for employee)

Vision Insurance (no cost for employee)

Long Term Disability

Group Term Life and AD&D Insurance

Employee Assistance Program

Flexible Spending Accounts

11 Paid Holidays

4 Personal Days

10 Vacation Days

12 Sick Days

Metro reimbursement or free parking

Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.

POSITION SUMMARY:

The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner.

Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner.

Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.

Serves as clinic liaison to outside agencies and partners.

Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.

Involve in all quality improvement and other team projects actively.

Reporting of incoming and outgoing calls logs to the supervisor as needed.

Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English required.

Knowledge of:

Basic medical terminology and patient care methods, techniques and healthcare background.

Methods and standard procedures for the maintenance of medical records.

Safety policies and safe practices applicable to the work.

Effective communication skills; general computer knowledge.

Knowledgeable with CPT and ICD-9 codes.

Knowledge of insurances, managed care and IPA’s

Ability to:

Prioritized work load and maintained an organized work space

Communicate effectively with people of various educational, socio-economic and cultural backgrounds.

Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA.

Communicate clearly and effectively, both orally and in writing.

Operate a computer and standard business software.

Maintain highly confidential personal and medical information in accordance to HIPAA regulations.

Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.

Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID-19 and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

To Apply:

Visit our website at www.aplahealth.org to apply or click the link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190103&clientkey=A5559163F67395E0A2585D2135F98806