Customer Service Assistant

Job DescriptionWe are seeking a Customer Service Assistant to provide outstanding support to our clients, ensuring every inquiry is handled professionally and promptly. You will be the first point of contact for customers, addressing their needs, solving issues, and contributing to our reputation for excellent service.ResponsibilitiesRespond to customer inquiries via email, phone, and in-person.Resolve complaints and escalate complex issues when necessary.Process orders, returns, and exchanges accurately.Maintain customer records in our database.Collaborate with the operations team to ensure timely delivery of products.Contribute to improving customer service procedures and policies