Front Desk Manager - Limelight Ketchum

Summary

The Front Desk Manager will provide leadership, training, and direction to the front desk team. They will create the schedule and act as an active member of the front desk team when needed.The budgeted salary range for this position is $65,000 - $70,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Job Posting Deadline

Applications for this position will be accepted until December 15, 2024. Essential Job Functions

    Hire, train, and monitor staff

    Keep track of occupancy and generate reports for management 

    Coach staff on all job duties 

    Work in our system “Alice” to impute maintenance requests

    Welcome guests upon their arrival and assign rooms

    Provide information about the hotel, available rooms, rates, and amenities

    Respond to guests’ complaints in a timely and professional manner

    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms

    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

    Receive payment from and check out hotel guests 

    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out

    Create unique baskets or special amenities for special guests 

    Deals with all guest-related issues as well as emergency and security situations in all areas of the hotel

    Accept reservations, changes, and cancellations 

    Make change, post charges, reconcile daily work, and make deposits

    Create a schedule for staff 

    Other duties as assigned