Overnight Royal Service Agent / PBX Communications

Overnight Royal Service AgentReporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:What you will be doing:Consistently offer professional, friendly and engaging serviceProcess all external and internal calls either by redirecting calls or assisting the callerTake ownership of the caller’s request and ensure follow up according to the hotel’s standardsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain and monitor the “Royal Service” software systemServe as a liaison for Guests requiring information relating to all aspects of the hotel - Handle and distribute faxes, voice messages and written messages for internal and external GuestsHave full knowledge of the hotel’s emergency proceduresFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedOpportunity for advancement into Night Audit reliefWhat is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee