Spa Experience Coordinator, On-Call

Greet guest with a positive tone and use of surname (example: Mr. Jackson, Ms. Smith).Consistently practice the Claremont Five-Star service standards with each guest.Ensure that the guest has a full understanding of the service and is comfortable with the process.  Additionally, verifying package components with each guest.Interact with guests in a friendly, service oriented manner.Accurately input reservation data into computer providing complete client file.  Confirm date, times, appointments and 48 hour cancellation policy.Respond to guest emails as soon as possible within 24 hours.Respond to KIPSUs upon receipt.Efficiently retrieve all voice mail messages and return calls within two hours.Daily read departmental updates being responsible for all information. Inform manager of unsafe equipment, practices or guest reactions.Consistently ask each guest if they have a preference of gender for their massage provider.Responsible to consistently log in with own individual code.Accurately and completely handle all cancellations.Arrive for your shift in uniform with name badge looking clean and professional.Attend all scheduled staff meetings.Promote sales of treatments with a priority to upselling and suggestive selling to the guest.Communicate supply needs to appropriate manager in writing.Knowledge and ability to process gift certificates including daily balancing accounting procedures.Responsible for dusting and organization of workspace and department.Problem solving for guests or provider staff in taking care of a service.Confirm cancellation policy with each guestEnsure all reservations including gift certificate are to be booked with a credit card guarantee.In conclusion of the reservation, confirm with each guest appointments and times for each service.Ensure each guest is knowledgeable of the spa including use of the sauna, steam, whirlpool, lunch, pool, and fitness as appropriate.Answer telephone with proper, courteous identification greeting within three rings.Perform department opening and closing procedures.Scheduling treatments and packages for guests with accuracy and consistency.Handle guest complaints and problem solving as necessary.Maintain knowledge of spa services and wellness programs.Utilize confident selling skills which include; asking for the sell and overcoming objectives.Perform requested duties of spa operations manager as needed.Hourly Rate: $23.18 Gross per Hour