Customer Success Manager

As a Customer Success Manager (CSM) at Campfire, you will be responsible for developing and maintaining customer relationships that drive retention, loyalty, and account growth. You will serve as the primary point of contact for post-implementation customers, ensuring a smooth transition to active use and supporting them throughout their experience with our software products.Your responsibilities will include managing customer information for assigned accounts, including business requirements, satisfaction levels, use cases, and key contacts. You will play a key role in driving post-launch customer satisfaction through regular meetings, addressing concerns, organizing user training sessions, and identifying opportunities to increase user engagement.Additionally, you will be responsible for managing customer success, including renewals of subscription licenses, exploring opportunities for account growth, and collaborating with internal teams to ensure alignment with customer needs. Your feedback will be valuable in helping to enhance the Campfire solution suite based on your understanding of customer experiences and requirements.