Front Office Receptionist

We are seeking a Front Office Receptionist to support the day to day operations of our practice. The position is remote/ work-from-home, however we will only consider applicants who live in Washington State.Duties & Responsibilities:Answering phone and promptly responding to voicemails, text messages, and emailsSpeak knowledgeably about the services we offer, our clinicians’ specialties, appointments, and basic billing-related topicsDeal with client concerns in a compassionate manner that upholds the values of Dandelion NutritionManage client scheduling, ensuring clients are matched with an appropriate clinician and that we have all necessary forms and information prior to their appointmentProcess incoming faxes and reach out to new referralsDevelop/adjust systems and procedures as neededOther duties as assignedThis role requiresExcellent customer service skillsExtremely detail orientedCompassionate yet tenaciousAble to think on your feet, troubleshoot, and adapt to unique circumstancesAble to work well both independently and as part of a teamTech savvy, a quick learner, and able to take direction and operate from an established frameworkFlexible, responsible and highly organizedOutstanding interpersonal and critical thinking skills that will enable you to work effectively with clients from diverse backgroundsSkilled with Google Workspace applications, including Mail, Calendar, Drive, Docs/Sheets, and Meet