Financial Services Operational Risk Programs Manager

Job DescriptionRisk Programs Manager will be responsible for providing control performance reports and SOC reports to Client; Managing First Line of Defense (1LOD) process and control assessments; including issues and remediation actions; Leading collaboration with other 1LOD teams and risk team across Issue and Management Action Plan lifecycle. This role requires a strategic thinker with strong leadership capabilities and a deep understanding of risk management principles.Key Responsibilities:1LOD Control and Documentation:

Coordinate the generation of the auditor representation letter annually for inclusion of controls executed by Operations teams

Coordinate response to Business & Control Owner questions regarding control and documentation

Lead engagement with Business & Control Owner activities, coordinate SME availability, and manage requests for information

Lead engagement with stakeholders on control gap remediation planning and implementations

Oversee development of remediation plans for any exceptions, qualifications or non-satisfactory findings and incorporate into overarching remediation plan.

Enterprise Remediations:

Oversees critical risk functions and escalate operational errors through the defined escalation channels

Coordinate root-cause analysis and work with client to document issues and identify required operational/technology enhancements

Lead remediation activities in coordination with stakeholders, perform lost earning calculations, and review distribution of remediation payments

Coordinate remediation meetings, track remediation status, and report on status updates

Incident/Loss Management & Reporting:

Identify incidents that occur within outsourced processes

Consolidated incident summaries in coordination with Business Process and Control Owners

Oversee the development and implementation of Management Action Plans and participate in client incident meetings

Participate in required business forums and provide inputs and access to SMEs

Information Security and Privacy:

Oversee reporting of suspected breaches, privacy violations, and information security events within required timelines

Lead coordination of required research, resolution, and communication of Information Security and Privacy events

Ensure compliance with required Information Security and Privacy policies and contract terms

Issue Management & Reporting:

Lead development of Issue and Management Action Plans in accordance with defined requirements, including submitting into Risk Management system of record

Oversee implementation of Management Action Plans as set forth in the applicable policies and requirements within the agreed upon timelines

Manage identification, reporting and escalation of Issues with respect to services and supporting applications

Coordinate aggregation of data or supplemental information required to perform issue validation on the services and supporting applications and submit in risk management system of record for validation in accordance with applicable policies

Process & Control Reviews:

Provide input on process mapping as part of sprint execution

Serve as a subject matter advisor on control strength assessments and prioritization/implementation of control gaps

Identify and escalate high risk processes and control gaps in services and supporting applications

Basic Qualifications:

Minimum of 5 years of experience in risk management, audit, and or financial services operations

Preferred Qualifications:

Bachelor’s Degree

Professional certifications in risk management e.g., CRM, ARM, PRM

Strong understanding of risk management principles, methodologies, and tools, including risk assessment techniques, risk modeling, and scenario analysis.

Excellent analytical skills with the ability to assess complex situations, identify root causes, and develop practical solutions.

Exceptional communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences.

Strong leadership and interpersonal skills, with the ability to build relationships, influence stakeholders, and drive change across the organization.

Highly organized and detail oriented, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Proficiency in risk management software and tools, as well as Microsoft Office Suite Word, Excel, PowerPoint, Outlook.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary RangeCalifornia $94,400 to $224,600Colorado $94,400 to $194,100District of Columbia $100,500 to $206,700Illinois $87,400 to $194,100Minnesota $94,400 to $194,100Maryland $87,400 to $179,700New York $87,400 to $224,600Washington $100,500 to $206,700What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.