Customer Service Representative

Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.

Responsibilities:Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadershipProvide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.Build and maintain client relationshipsAbility to consult with clients & production to execute plansEstablish own priorities in order to meet the demands of the businessOften manages high profile / larger volume and/or complex accountsMay mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertiseEnsure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client's products.Performs other related duties and participates in special projects as assigned.