Service Writer / Asesor(a) de servicio al cliente

Job Title: Service Writer / Asesor(a) de Servicio al Cliente
Location: Bakersfield CA
Employment Type: Full-Time (40+ hours per week, Sundays off)
Salary: Negotiable, Based on Experience

Who We Are:

Founded in 1983 as a specialty brake repair shop, Brake Masters has grown to become a trusted provider of comprehensive automotive services across over 95 corporate and franchise locations. We are looking for professional, responsible, and trainable team players to join our team and contribute to the continued success of our company.

Role and Responsibilities:

As a Service Writer / Asesor(a) de Servicio al Cliente, your primary responsibilities will include:

Greeting customers and gathering detailed information about vehicle issues.

Writing up customer information and service orders.

Communicating customer needs to technicians effectively.

Inputting customer and vehicle information into the service database and CRM system.

Creating service estimates by determining labor, materials, and supplies required.

Selling necessary repairs and services based on customer needs.

Billing customers and managing service transactions.

Responding to customer inquiries and maintaining communication throughout the service process.

Managing multiple tasks in a fast-paced environment.

Qualifications:

Previous experience in the automotive industry is preferred.

Must have excellent communication and customer service skills.

Ability to multitask and work efficiently under pressure.

Bilingual (English/Spanish) is a plus.

Candidates must be willing to undergo a background check and drug test.

We Offer:

Competitive hourly wage with opportunities for pay increases.

Benefits package including life insurance.

Paid overtime and paid holidays.

Paid vacation time.

A fun, safe, and supportive work environment.

Hablamos Español

To apply, please send an email with your basic contact information to [email address]. We look forward to hearing from you!

Brake Masters is an equal opportunity employer, and we encourage individuals of all backgrounds to apply.