Front Desk and Sales Coordinator for High End Day Spa in Manhattan

Are you into beauty, wellness, and self-care?

Are you great at providing excellent customer experience?

How about sales? Do you have a knack for sales?

We are the most highly rated day spas in America with 4000 Five Star Reviews and were awarded #1 Day Spa in New York City by the International Spa and Beauty Awards. Located in Midtown Manhattan and close to all major transportation.

FRONT DESK / SALES COORDINATOR

As our Front Desk / Sales Coordinator, you’ll be the first point of contact for our guests, shaping unforgettable experiences and guiding them toward our exclusive memberships. In this role, you will play a key role in shaping the success of our fast-growing spas. Join us in crafting a world-class journey for our guests and play a pivotal role in our growth!

In this role, you’ll transform initial guest conversations into membership opportunities for them. Every day, you’ll be the key to delivering an unforgettable first impression and an engaging experience right from the start. With the freedom to showcase your creativity and skills, you’ll drive growth and make a real impact. If you’re driven by excellence and ready to make waves, we can’t wait to see what you’ll bring to our team!

At ZZ Day Spa, we set the bar high with professionalism and integrity, driven by our core values. As Front Desk / Sales Coordinator, you’ll bring these values to life—communicating with impact, building authentic connections, and making every guest feel truly valued and heard.

Responsibilities:

Build relationships with guests during their spa visit.

Qualify and nurture guests thru a memorable experience.

Manage the scheduling of guests.

Offer the guest a spa membership during checkout.

Prepare in-depth notes on all guests.

Track and update client interactions, ensuring clean data.

Collaborate with the Spa Manager to front desk membership sales.

Add to our 4000+ Five Star Reviews by asking guests to leave a Review before leaving.

Be a Role Model for the other front desk team members thru your success and excellence.

Requirements:

Background in Sales or Customer Service (1-2 years)

Strong communication and relationship-building skills.

Extremely organized.

Self-sufficient and able to properly manage one’s own time.

Sales mindset with the ability to identify opportunities.

Excellent at building rapport.

Open to growing rapidly.

Results:

Maintain and improve a show rate of 90% for sales consults.

Drive pipeline deals to increase the total number of sales closed.

All qualified prospects are consistently followed up with indefinitely

Data is well maintained (data sheet filled out, CRM stages moved)

Remains well versed in the latest product offerings through continued education/trainings

All internal communication cycles are properly followed

Detailed notes are provided to the sales team

Schedule:

5 days per week in person / Full time.

Must be able to work on weekends.

Compensation:

$22 per hour.

$30-$50 in commissions for each membership sold. Including hourly rate and commissions, you can make $30-$55 per hour.

Incentives and bonuses.

ZZ Day Spa Core Values:

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long-term commitment to see incremental improvements become compounding returns.

Have the self-awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

SEND: Copy of resume and cover note why you feel you will be a great fit for this position?

NO PHONE CALLS PLEASE