Customer Service Representative(Account Management)

Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Greenfield, IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.In addition to being the representative of our customer and their advocate, you will:Generate new & repeat sales by providing product and technical information in a timely mannerDetermine customer requirements and expectations in order to recommend specific products and solutionsPresent price, credit and terms in accordance with standard procedures and customers’ profitability profilesAccurately process customer transactions such as orders, quotes or returnsProvide accurate information regarding scheduling and availability of   itemsObtain and provide accurate information relating to shipment dates and expected date of deliveryProactively recommend items needed by customers to increase customer satisfaction and improve transaction profitabilityIncrease sales and average order size by means of cross-selling, up-selling, add-on salesEducate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfactionMonitor scheduled shipment dates to ensure timely delivery and expedite as neededContact customers following sales to ensure ongoing customer satisfaction and resolve any complaintRemain current on consumer preferences, changes in local codes and product developmentsSetup and maintain customer filesIdentify trends in customer satisfaction or dissatisfactionManage time effectively, meet personal goals and work effectively with other members of the teamMaintain proficiency in using personal computer, data entry terminal and other common office equipment and softwareFollow company policies and proceduresPresent a professional image at all times to customers and vendorsConduct ongoing customer needs, analysis, research of customer requirements through first party resources.Complete contact activity reportsAssist in sales projects like price increases etc.