Practice Manager - Physician Specialties Office

POSITION SUMMARYTo be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by managing multiple providers and associates at various site locations. Assuring optimal site operations in collaboration with the entire Health First Team. Incumbent will partner with providers to ensure timely and quality care, providing leadership, coaching, and mentoring to associates within the provider practice. Responsible for all aspects of office operations including the training and development of associates, estimating personnel needs, assigning work, meeting fiscal targets, supporting system goals, and ensuring consistent application of organization policies.PRIMARY ACCOUNTABILITIES

The Practice Manager, under the direction of the Community Health Services/Operations Director, is responsible for the overall success of one (1) or more assigned medical practices at one or more locations with two or more providers.

Provides strategic leadership for a practice’s growth, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgment.

Collaborates with leadership and Providers to develop and implement strategic growth plans including identifying, recommending, and implementing practice needs: staffing, services, equipment, and facilities. (Including but not limited to office relocation and participation in design/development of new office facilities)

Responsible for financial management practices including bank reconciliations and deposits, ensuring cash control, payment authorization, vouchers, budget collaboration, implementation, and management.

Manages the daily operations of usually one (1) or more practices and ensures the coordination of the work activities and staff schedules. Ensures that staff understands and follows established office policies and procedures; oversees training of new staff and continued training of existing staff.

Leads office staff teams with exemplary practices when hiring, training, coaching, evaluating, and implementing the progressive discipline policy when necessary. Provides timely communication to Human Resources regarding resignations, open positions, etc. Timely screens and interviews the pre-screened candidates for office positions.

Responsible for reviewing monthly/quarterly practice reporting regarding Patient Satisfaction, Patient Access and other practice specific reports and identifying areas of improvement.

Responsible for ensuring effective communication with all staff and providers regarding policies, procedures, forms, changes, and requirements and new initiatives as appropriate. The ability to collaborate with other areas of the organization.

Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, BioMed and Maintenance Departments, as appropriate. Maintains supplies, inventory, and ordering processes within the office site.

Monitors and communicates risk and quality issues to appropriate providers, manager, and/or director.

Identifies and analyzes work issues and coordinates corrective action plans with appropriate provider, manager, or director. Responsible for the implementation of the execution of all staff performance management (Shine) conversations, ensures timely completion in accordance with Health First policy and procedure.

LEADER ACCOUNTABILITIES

Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.

Adheres to the iCare values of Health First and works closely with their teams to ensure these iCare values are followed within the practices.

Provide leadership, motivation, coaching, feedback, and support to foster and strengthen growth and development of an effective, high performing team.

Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.

Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.

Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.

Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree or 4 years healthcare/leadership experience.

Work Experience: 3 years in a Manager/Leadership position.

Licensure: N/A

Certification: N/A

Knowledge/Skills/Abilities:

o Knowledge and proficiency in Word, Excel, PowerPoint.

o The ability to regulate emotions, respond effectively to emotions, and create positive relationships within the practice.

PREFERRED QUALIFICATIONS

Education: Bachelor’s degree or 4 years healthcare/leadership experience.

Certification: CPC/CPB or CPPM certification a plus.

Knowledge/Skills/Abilities: Knowledge and utilization of all Microsoft products preferred.

PHYSICAL REQUIREMENTS (ADA, Travel, Environment, Noise)

Majority of time involves sitting or standing; occasional walking, bending, stooping.

Long periods of computer time or at workstation.

Light work that may include lifting or moving objects up to 20 pounds with or without assistance.

May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.

Communicating with others to exchange information.

Visual acuity and hand-eye coordination to perform tasks.

Workspace may vary from open to confined, on site or remote.

May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Job: Practice Manager Organization: Health First Medical Group LLC Title: Practice Manager - Physician Specialties Office Location: Florida - Brevard County-Melbourne Requisition ID: 076334