Account Support Associate
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The exceptional EY experience. It's yours to build.EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.An Account Support Associate (ASA) will work directly with high level client-serving professionals (Partners / Principals, Executive Directors, Senior Managers and Managers) to drive project management and engagement coordination for EY’s key account client-serving teams. The Account Support Associate acts as a client chargeable, non-technical team member and utilizes the processes and tools of the service line (Advisory, Assurance, Tax and TAS) to effectively manage projects, activities and initiatives that drive efficiencies for the engagement team and reduce time to deliver services to clients, with a focus on maintaining the highest quality standards.Account Support Associates interface regularly with engagement team members and external client personnel on large, complex multi-location engagements/accounts. Specific assigned activities may vary based on the needs of the engagement, account or service line.A high proportion of the Account Support Associate’s time should be chargeable to clients (e.g. – the tasks will be directly part of EY’s products and solutions that we’ve contracted for – audits, tax compliance, etc.). In this role, the ASA is expected to make independent decisions, exercise sound judgment and discretion, and review or coordinate the work of others. Attention to detail, ownership of the entire process, coordination with geographically dispersed stakeholders and a driving personality is crucial to success in this roleResponsibilities:
Coordinate and manage multi-location engagements
Proactively contribute to engagement/account team meetings with strategic client and industry insights
Proactively identify project risks and opportunities for improving processes
Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
Complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g. Financial Management Associate) to resolve any issues that may arise
Develop strong working relationships with external client personnel, anticipating client needs and communicating with EY account team leadership
Act as a central point of contact for the assigned engagement(s)
Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
Monitor and track engagement processes such as Securities & Exchange Commission (SEC) filings and instructions on time
Gain a strong knowledge of the service line and the engagement, and EY's structure, key personnel and firm policies/procedures
Knowledge and skills requirements:
Strong data analytics and excel skills (e.g. - pivot tables)
Strong organizational, analytical, mathematical, project management and customer service skills
Good attention to detail
Excellent verbal and written communication skills
Excellent listening, influencing, interpersonal and presentation skills
Ability to address all relevant information/data and develop practical approaches to solving problems
Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
Proven ability to work independently with minimum supervision, and collaboratively with virtual teams
Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
Competent at meeting tight deadlines, performing high-quality work and diligent follow up
Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
Adept at protecting confidential and proprietary information
Proficient in standard and service line-specific software applications and databases
Experience:
A minimum of 4 years professional work experience
Financial analytics, business development and project management experience
Prior direct client service a plus
Education:
Bachelor's degree or equivalent work experience
About EYAs a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.What we offerWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $52,800 to $95,900. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $63,400 to $109,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/enus/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com