(Bi-Lingual) Field CSR

CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster.

A restoration Field CSR is a professional who specializes in providing restoration services to the contents, textiles, electronics or art that have experienced damage from various sources, such as water and fire. The technician will report to the affected location and properly and efficiently pack the affected items for cleaning and return the items once cleaned.

Full time position Monday to Friday - 8:00AM till 5:00PM with occasional weekend duty

Job Requirements:

Must speak English and Spanish

Must be 18 years of age or older

Must have driver’s license and be insurable

Must be able to lift 40lbs

Must be comfortable working in challenging environments following fire and water damage

Must enjoy working with others

Must have strong customer service skills

Qualifications:

Ability to multitask and prioritize in a fast-paced environment

Excellent time management skills to ensure efficiency

Ability to work independently without supervision

Enthusiastic

Empathetic

Detail oriented

Ability to follow directions

Excellent communication skills both verbal and written

Team focused and drive to succeed

Responsibilities:

Travel to the loss site to properly inventory items.

Follow all procedures and guidelines per training protocols.

Communicate effectively with other CSR's and operations manager.

Effectively pack out jobs properly while maintaining the integrity of the contents.

Follow instructions specific to each job.

Ensure that the restoration process meets company standards and customer expectations.

On-Call schedule required for occasional after-hours and weekends.

Remain professional around homeowners, adjusters and contractors.

Pack out responsibilities:

Ensure truck is stocked with materials for the day.

Follow all procedures to properly inventory and tag items.

Take appropriate photos.

Receiving responsibilities:

Assist warehouse manager unloading contents.

Organize all items for immediate cleaning needs.

Use appropriate technology.

Delivery responsibilities:

Assist in loading deliveries.

Transport items to loss site.

Protect items from damage during delivery.