Customer Experience Manager

As a Customer Experience Manager, you would be asked to assist in office the teammates and all customers by handling office tasks, providing polite and professional assistance via phone and email, meeting with adjusters onsite, and generally being a helpful and positive presence in the workplace.

Key Responsibilities

Perform fundamental daily administrative tasks to assist all divisions of the company.

Coordinate crews, job scheduling, pristine communications with the adjusters/customers

Perform detailed and accurate data entry

Assist other departments in communications for all assigned projects in assigned locations

Position Requirements

High school diploma/GED (preferred)

Seeking 1-3 years of restoration experience with training available

Must be knowledgeable in Google docs/sheets

Attention to detail and problem-solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Requires the ability to drive, lift, open filing cabinets, bending, sitting, or standing as necessary. Ability to successfully complete a background check subject to applicable law.