Concierge - Assisted Living (Saturday, Sunday, and Monday, 8 AM - 7 PM)

Position SummarySelf-motivated; uses strong hospitality focus, in serving as the first and central point of contact for service related issues. Answers resident questions and assists residents in making reservations for dining, travel, in home service referrals, dry cleaning depository, entertainment attractions, events, etc.  as applicable.  Develops and delivers personalized service. Answers phone, manages in-house mail center and serves as a general referral source. Essential DutiesScreens incoming calls; takes messages and /or forwards calls as appropriate.Greets and signs in all visitorsGreets and provides directions or information to residents, visitors, guests and vendors.Responsible for sorting and distributing incoming mail.Provides clerical assistance as needed. Types letters of correspondence, memorandums, reports, forms, etc. Receives event reservations, schedules guest apartment reservations and updates census, resident directory and birthday list.Provides basic information to those inquiring about the community; ensures current marketing brochures are available.Responds to Emergency Call System and building alarm system.Responsible for administration of Stat Check System.Responsible for periodic interior rounds to ensure building is secure.Receives and processes work orders for the Community. Manages office equipment and supplies.Provides effective and courteous service to all residents, guests and co-workers.Handles resident emergency situations in the absence of the Resident Services Director. Other duties as assigned.