Customer Service Shuttle Specialist
Job Description
Beep’s Shuttle Attendants are the face of the company. Their ultimate responsibility is to ensure the safety of our riders as well as the shared road users. Shuttle attendant’s daily role is to engage the community by educating and humanizing autonomous technology for increased ridership. A successful candidate will be comfortable engaging and interacting with passengers about the shuttle technology, Beep’s vision, and the communities in which we operate. While the autonomous shuttles operate consistently in driverless mode, Beep has implemented additional safety measures which will require manual operations of the shuttle by means of a handheld controller. This role will also offer the potential for advancement as we continue to grow and scale our business into new markets and areas.
This position is a part-time position located in Altamonte Springs, FL
Must be willing to work nights and weekends
Responsibilities:
- Safely operate the vehicle and system interface while in transit service
- Confidently represent the community and area businesses as a positive information source
- Successfully demonstrate safe manual maneuvers such as navigating entry into intersections and around blocked pathways
- Communicate clearly and enthusiastically with autonomous vehicle passengers
- Perform basic vehicle inspections before and after shifts to ensure the safety and protection of the vehicle and riders
- Troubleshoot basic hardware and software issues
- Notify, communicate, and follow direction from the Command Center of any vehicles issues that need attention
- Create tickets for issues as they arise; follow up to ensure issues are addressed and corrected
- Provide logistical support for the movement and storage of vehicles and equipment
- Ensure the readiness and cleanliness of vehicles, equipment, and the workplace
- Perform basic interior and exterior cleaning of the vehicle
- Assist with paperwork and documentation related to vehicle readiness
Performs other related duties as assigned.
Compensation
$17.00 - $17.00 per hour