Manager Professional Field Services

JOB REQUIREMENTS: Company Overview At Motorola Solutions, we're guided

by a shared purpose - helping people be their best in the moments that

matter - and we live up to our purpose every day by solving for safer.

Because people can only be their best when they not only feel safe, but

are safe. We're solving for safer by building the best possible

technologies across every part of our safety and security ecosystem.

That's mission-critical communications devices and networks, AI-powered

video security & access control and the ability to unite voice, video

and data in a single command center view. We're solving for safer by

connecting public safety agencies and enterprises, enabling the

collaboration that's critical to connect those in need with those who

can help. The work we do here matters.Department OverviewThe Video and

Software Services (VSS) organization is dedicated to the long-term

success of Motorola's software and mobile video customers. Through

enhanced customer relationships, onsite technical expertise and ongoing

professional services, this organization drives operational acceptance,

utilization and satisfaction of the broader product ecosystem to support

customer goals, objectives and missions.Job Description The Manager,

Professional and Field Services is responsible for a team of system

administrators and field support technicians supporting Motorola

Solutions' Public Safety customers. This role resides in Global

Services, within the Video and Software Services (VSS) Organization. The

Professional and Field Services team partners with customers across

multiple product lines, with an emphasis on CAD, emergency call

handling, mobile video and CommandCenter Software Solutions. The

Manager's primary responsibility is to ensure the best people,

processes and technology are in place and supported to deliver

exceptional service, drive issue resolution, and proactively share

technical best practices with customers. The Video and Software Services

(VSS) organization is dedicated to the long-term success of Motorola's

software and mobile video customers. Through enhanced customer

relationships, onsite technical expertise and ongoing professional

services, this organization drives operational acceptance, utilization

and satisfaction of the broader product ecosystem to support customer

goals, objectives and missions. This role reports into the Director,

Customer Success and Field Support. Responsibilities: Drives

accountability for issue management and resolution, ensuring team

members consistently demonstrate strong technical, problem-solving and

communication For full info follow application link. Motorola

Solutions is an Equal Opportunity Employer committed to no

discrimination because of race, color, creed, marital status, age,

religion, sex, national origin, citizenship, sexual orientation, gender

identity or expression, genetic information, disability, protected

veteran, or any other legally protected characteristic.

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/770E9EB528954172