Quality Assurance Specialist
Description We are looking for a Quality Assurance Specialist in the Salem, Oregon area, for a long term contract opportunity. who will ensure a positive and seamless client experience by providing high level assistance to incoming Asset Preservation inquiriesFurthering the company's mission to support individuals and families to preserve assets by providing case management assistance to Asset Preservation specialists and to their clients facing eviction and foreclosure. Support Asset Preservation clients in accessing external resources as well as internal services outside of the Asset Preservation program.The Asset Preservation Support Specialist works collaboratively with Asset Preservation HUD Certified Counselors and clients to help clients stabilize their housing situation. Asset Preservation Support Specialists help answer homeowner and renter client inquiries/questions and follow up with program administrators, mortgage servicers and landlords.Requirements Strong verbal and written skills in both English and Spanish Experience managing a high volume of incoming calls and emails Ability to stay organized and manage deadlines while maintaining attention to detail Proficiency using databases, spreadsheets, word processing software with willingness to learn additional software as necessary. Commitment to maintaining client confidentiality Ability to learn complex systems such as foreclosure, eviction, and mortgage/rental assistance programsRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .