Senior Operations Associate, Labs
About the Team Are you excited about the future of autonomous delivery and looking to be part of a fast-growing, innovative program? DoorDash Labs is searching for an Operations Associate to support our day-to-day operations in DFW. This role is perfect for someone who thrives in a hands-on environment, loves logistics, and is passionate about new technologies.As an Operations Specialist, you'll play a crucial role in ensuring the success of our autonomous deliveries by being a runner, transporting food by bike or car from merchants to the drone nest. You'll also contribute to various side projects such as working with spreadsheets, engaging with the community through autonomous demos, distributing marketing materials, calling customers, and handling customer support inquiries. About the Role
Support the execution of our autonomous delivery initiatives within a dynamic environment.
Gain valuable experience and skills in logistics and operations while working independently with minimal day-to-day guidance.
Maintain and analyze operational data using spreadsheets.
Enthusiasm for learning and adapting to new challenges is essential.
Strong interest in customer service and interacting with diverse stakeholders is important.
You’re excited about this opportunity because you will…
Transport orders from merchants to the loading site via bike or car, ensuring seamless operations between merchants and order dispatch.
Engage in community outreach by distributing fliers, conducting drone demos, and placing yard signs to increase awareness of the service.
Assist with customer support, making calls to ensure customer satisfaction and helping resolve delivery issues.
Support contractor team scheduling
Use tools like Google Sheets to assist with basic data entry and tracking operational performance.
Participate in side projects that contribute to scaling autonomous delivery, such as customer feedback collection and community engagement efforts.
We’re excited about you because…
You have a bachelor’s degree or equivalent experience that demonstrates your ability to manage complex, cross-functional initiatives.
You are passionate about technology and innovation, particularly in the field of autonomous delivery, and eager to be part of shaping its future
You bring a strong mix of problem-solving skills, strategic thinking, and the ability to adapt quickly in a fast-paced environment.
You thrive in dynamic, collaborative settings, working effectively with diverse teams and stakeholders to drive projects forward.
You possess excellent communication skills, allowing you to engage partners, customers, and teams with clarity and empathy.
Why You’ll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.