Customer Service Representative

Job Description:

Nexmos Design is looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Kansas City, MO. In this role, you will be the first point of contact for our clients, ensuring a seamless experience through effective communication and problem-solving.Responsibilities:Respond to customer inquiries via phone and email in a timely, professional manner.Address customer concerns, troubleshoot issues, and provide appropriate solutions.Manage client accounts, including order processing, updates, and follow-ups.Collaborate with internal teams to ensure customer needs are met efficiently.Document customer interactions accurately in the system.Maintain a positive and professional attitude while working in a fast-paced environment.